Service Terms

Your service, agreed in advance

Falcon Auto Spa serves Tulsa and the surrounding metro. We will confirm your selected services, the areas to be treated, expected results, price and anticipated timing in a written estimate or booking confirmation before work begins. Your vehicle’s size, condition, materials and requested work affect the estimate.

If inspection reveals that additional work or a price change is needed, we will explain the change and obtain your approval before proceeding with that additional work. A request for a quote is not a confirmed appointment.

Vehicle condition and a shared record

Please tell us about known damage, loose trim, repairs, repainting, aftermarket equipment, sensitive surfaces, electrical issues or other conditions relevant to the service. Before starting, we will review visible condition with you when practical and record relevant observations. We will ask your permission before taking condition photographs. These records help both of us understand the vehicle’s condition and the work agreed upon; they do not conclusively establish when damage occurred or waive anyone’s rights.

Permission to take service-condition photographs is separate from permission to use images in advertising. We will seek separate permission before using identifiable customer or vehicle images for marketing.

Realistic results and product care

Not every stain, odor, scratch or surface defect can be safely removed. We will discuss material limitations and realistic expectations after inspection. Paint correction cannot safely remove every scratch. Ceramic coating is not a physical impact barrier, and paint protection film does not make a vehicle damage-proof. Product performance depends on the product, preparation, use and aftercare.

Any product-specific coverage, manufacturer warranty or special aftercare requirements should be identified in writing for your chosen service. Nothing on this page creates a manufacturer warranty or takes away any warranty or remedy provided by law.

Before your appointment

Please remove valuables and personal belongings so we can access the agreed areas. Let us know if anything must remain in the vehicle or must not be touched. This request is not a blanket release of responsibility for loss or damage.

For mobile work, we will confirm a suitable service location, permission to work there, safe access and any water, power or shelter requirements before the appointment. Please disclose hazards relevant to the work, such as sharps or unsafe materials. We may pause work if conditions are unsafe and discuss a safe next step with you. Moving or driving your vehicle requires your permission and an agreed purpose.

Timing, weather and changes

We respect your schedule and will contact you promptly if timing changes. Severe weather, unsafe conditions or an unsuitable work area may require an appointment change. We will discuss rescheduling with you. Please contact us as soon as possible if you need to change your appointment.

Any deposit, cancellation fee or other charge must be disclosed and agreed upon before the booking it applies to. These terms do not introduce any such fee or set a refund deadline.

The Falcon promise

If we miss anything within your agreed service, we’ll come back and put it right at no extra charge.

Please contact us so we can understand the concern and arrange the corrective work. This promise does not limit any other rights or remedies available to you by law.

Reviewing the finished work and raising a concern

We invite you to review the completed work with us and point out anything that needs attention. If a concern appears later, contact us as soon as reasonably possible with the service date, a description and any helpful photographs. Prompt notice helps us investigate; this is not a shortened legal claim deadline or a requirement to waive your rights.

We will review the available information with you and discuss an appropriate resolution. A completion walkthrough, payment or the absence of an immediate complaint does not by itself waive a concern that could not reasonably have been identified at that time. These terms do not exclude responsibility for negligence or other liability that applies under law.

Booking, gift cards and loyalty

The Online Booking link opens Falcon Auto Spa’s external DetailerMade booking page. Review the booking details and any terms shown there before confirming.

Digital gift-card purchase and balance links open Falcon Auto Spa’s hosted Square pages. Review the selected design, value, recipient, delivery details and payment information there before completing a purchase. The design and personalization previews on this website do not purchase or load a card, and their values do not transfer to Square checkout. A gift-card purchase does not reserve a service appointment; service scope and final pricing are agreed separately.

Physical-card ordering and mailing, online loyalty enrollment and referral rewards are not enabled on this website. Any future program or separate promotion will need its own confirmed details and applicable terms before launch. This page does not establish gift-card balances, expiration dates, rewards, discounts or enrollment rules.

Questions or concerns

Falcon Auto Spa
Tulsa, Oklahoma and surrounding metro
Phone: (918) 955-6244
Email: Falconautospa.co@gmail.com